FAQ’s
1. Shipping
Q: What are your shipping options and costs?
A: We offer two shipping options:
Standard Shipping: Free on orders over $50, or $4.99 for smaller orders. Delivery typically takes 3-7 business days.
Express Shipping: $12.99 for faster delivery within 1-3 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping rates are calculated at checkout and may vary depending on the destination. Delivery times typically range from 7-14 business days.
Q: How long will it take to receive my order?
A: Orders within the US are delivered within 3-7 business days. International orders may take 7-14 business days, depending on your location.
2. Orders and Payments
Q: aWhat payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Q: Can I cancel or modify my order?
A: Yes, you can cancel or modify your order within 2 hours of placing it. Please contact us immediately at support@ensowellness.com with your order number, and we will do our best to assist you.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking email with a link to follow your shipment in real-time.
3. Returns and Refunds
Q: What is your return policy?
A: We want you to love your purchase! If for any reason you are not satisfied, we accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in resellable condition.
Q: How do I initiate a return?
A: To start a return, email us at support@ensowellness.com with your order number and reason for return. We will provide you with a return shipping label and further instructions.
Q: When will I receive my refund?
A: Refunds are processed within 3-5 business days after we receive your returned item. Depending on your bank, it may take a few additional days for the refund to appear in your account.
4. Products
Q: Are your products eco-friendly?
A: Yes, sustainability is at the heart of Enso Wellness. Our yoga gear is made from natural, biodegradable materials, and our skincare products are crafted using eco-friendly ingredients and packaging.
Q: What materials are used in your yoga gear?
A: Our yoga mats are made from 100% natural rubber, ensuring durability, comfort, and an eco-friendly alternative to traditional mats. Our blocks and straps are crafted from sustainable materials like cork and organic cotton.
Q: Are your beauty products safe for sensitive skin?
A: Absolutely! All of our skincare products are free from harsh chemicals, synthetic fragrances, and parabens. We use natural, skin-friendly ingredients that are suitable for all skin types, including sensitive skin.